Central oversight, centralized communications
CXO Global Solutions specializes in unified communications and call center operations for companies looking to improve their efficiency and profitability, while delivering a consistently superior customer service. We provide the people, processes and technology to help geographically dispersed companies function as a cohesive, high-performing enterprise.
Call Center
Services
My business operates multiple call centers, and it’s a challenge to manage disparate systems, people and processes.
CXO can help by providing:
- Centralized, day-to-day call center management
- Strategic vendor selection and technology roadmap
- Expert analysis of customer patterns and behaviors
- Lifecycle management: selection, acquisition and retention
- Consultative staff expertise that complements in-house resources
Unified Communications
My business operates in a fast-moving environment that requires quick decisions and strong collaboration. We need to streamline multiple communication tools.
CXO can help by providing:
- Single communication platform to integrate disparate devices
- Improved workforce productivity and mobility
- Reduced infrastructure costs and simplified workforce administration to improve your earnings
- A “Green IT” solution through reduced energy consumption
Recent News
Points of View
-
May 26th, 2009 - eDiets.com signs CXO Global Solutions to drive enhanced customer experience and customer acquisition efforts.
-
March 18th, 2009 - Empowering Agents: The Trifecta for Success - CXO Global Solutions President & CEO, Bryan DiGiorgio, recently penned a special column in contact center industry publication, CP Wire, offering readers his insights on empowering agents through communications, training and technology.
- January 23rd, 2009 - CXO Introduces Vendor Compare™
- December 18th, 2008 CXO Commissions Art to Support Charitable Giving
More in the Press Center
Customer Management Outsourcing: A Total System Approach
When you outsource multiple functions that are meant to create a seamless customer experience, integration becomes critical. Read about our new approach