About CXO

CXO Headquarters

Our Company

CXO Global Solutions is a Kansas City-based firm specializing in unified communications and call center operations services for companies looking to improve their efficiency and profitability while delivering a consistently superior customer experience.

Led by a team of executives with vast client-side experience across several industries, CXO focuses on unified communications and call center services. The firm’s mission is to help businesses:

  1. simplify and integrate their internal and customer communications
  2. acquire, support and retain their customers

CXO has a Global Presence with 51 supplier locations throughout the world, as well as nearly 10,000 at-home-based agents.

Our Primary Focus Areas


  • Call Center Services
  • Communication Services

Call Center Services

CXO provides centralized, day-to-day management of your call center operations, as well as strategic guidance on how to communicate with customers, select call center vendors, design a technology roadmap, develop a fraud and collections management function and more.

  • Cutting-edge technology provides the tools and information needed to understand customer patterns and behaviors, and make changes to improve the experience.
  • CXO services encompass all aspects of customer management, from selection to acquisition, retention and revenue growth.
  • Consultative staff expertise complements client’s in-house resources. It’s a collaborative approach, based on the client’s capabilities and needs.
  • Call center operations management and oversight is powered by a number of best-in-class technology and call center providers carefully selected for their ability to drive significant value.

Unified Communications

Is it a struggle to juggle your disparate voicemail, data, e-mail, instant messaging and audio-video-web conferencing tools? Unified Communications (UC) breaks down traditional communication silos by combining all of your office communication tools into a single integrated system. The UC solution offered by CXO integrates your company’s communications and business applications, so your people and processes stay connected all the time, from anywhere. With a highly cost efficient, fully integrated communications system, you can successfully unite your workforce and streamline your daily operations. The results:

  • Faster decision making
  • A more seamless workflow
  • Better coordination among departments
  • Improved collaboration throughout the company
  • Increased productivity and profitability

Communication Services

Unified Communications breaks down traditional business communication silos by providing a single system that combines voice, e-mail, instant message, audio-video-web conferencing and real-time availability information tha keeps employees connected. By integrating communications with business applications, UC gives employees the ability to stay connected and work productively from anywhere, at any time. Meanwhile, the integration results in reduced infrastructure costs and simplified workforce administration. Global ACDOn-demand Automatic Call Distribution (ACD) provides centralized management and monitoring of call center resources and applications from a virtual command center. This powerful tool provides visibility and control over geographically dispersed call centers. From a simple Web-based interface, call center supervisors can use ACD to change routing strategies without complex scripting languages. Agents are more productive and customers are better served from first contact to issue resolution.