CXO Global Solutions is a Kansas City-based firm specializing in unified communications and call center operations services for companies looking to improve their efficiency and profitability while delivering a consistently superior customer experience.
Led by a team of executives with vast client-side experience across several industries, CXO focuses on unified communications and call center services. The firm’s mission is to help businesses:
- simplify and integrate their internal and customer communications
- acquire, support and retain their customers
CXO has a Global Presence with 51 supplier locations throughout the world, as well as nearly 10,000 at-home-based agents.
Our Primary Focus Areas
- Call Center Services
- Communication Services
Call Center Services
CXO provides centralized, day-to-day management of your call center operations, as well as strategic guidance on how to communicate with customers, select call center vendors, design a technology roadmap, develop a fraud and collections management function and more.
- Cutting-edge technology provides the tools and information needed to understand customer patterns and behaviors, and make changes to improve the experience.
- CXO services encompass all aspects of customer management, from selection to acquisition, retention and revenue growth.
- Consultative staff expertise complements client’s in-house resources. It’s a collaborative approach, based on the client’s capabilities and needs.
- Call center operations management and oversight is powered by a number of best-in-class technology and call center providers carefully selected for their ability to drive significant value.
Is it a struggle to juggle your disparate voicemail, data, e-mail, instant messaging and audio-video-web conferencing tools? Unified Communications (UC) breaks down traditional communication silos by combining all of your office communication tools into a single integrated system. The UC solution offered by CXO integrates your company’s communications and business applications, so your people and processes stay connected all the time, from anywhere. With a highly cost efficient, fully integrated communications system, you can successfully unite your workforce and streamline your daily operations. The results:
- Faster decision making
- A more seamless workflow
- Better coordination among departments
- Improved collaboration throughout the company
- Increased productivity and profitability