Call Center Service Delivery
Knowledge and Expertise
Whether you are operating in or servicing your customers from the U.S., Africa, Asia, Central America or Europe, you can expect the highest levels of performance from our pre-qualified, global array of proven call center experts. Our 51 supplier locations and 9,000 @home agents in the U.S. and UK provide knowledge and expertise, wherever you choose to do business.
It’s complex, but we make it easy for you
It takes a significant investment of time and resources to source call center suppliers, negotiate with them and prepare a contract, not to mention the responsibility that comes with managing multiple, geographically dispersed vendors. CXO is ready to assume any or all of those responsibilities on your behalf, from the strategic selection of suppliers to the day-to-day management of their performance.
One place to go for everything you need
With CXO, you have the advantages of operating in a multi-supplier environment, without the burden. We give you one place to go for all of the resources you need, along with the central oversight that will ensure your suppliers fulfill their commitments and deliver great results. We’ll handle your call center vendor management so you can focus on running your business. And when you want to know how any or all of your centers are performing at any given hour on any given day, CXO will have the answer.
Better performance from the best providers
Through our team’s vast first-hand experience managing call center operations for companies of all sizes, we have assembled a network of best-in-class providers, and we’ll select the ones that are a good fit for your business. We expect them to meet our pre-determined targets and if they veer off track, we’ll work with them to get their performance where it needs to be. Our established network gives us the flexibility to act quickly and decisively on your behalf, so you can be confident your operations are always in the best of hands.
- Proven “Hub and Spoke” management model
- Varied talent pools across our global operation
- Dynamic cost structures
- Strategic plans and timelines for improvement
- Removal of obstacles for local leadership team
CXO’s approach creates a controllable environment capable of delivering predictable, repeatable, best-in-class processes across the globe.